1. Overview

At 86V86, we aim to provide reliable wholesale products and maintain long-term partnerships with our customers. Because our platform operates as a B2B wholesale marketplace, our return and refund policy differs from standard retail policies.

2. Order Confirmation

All orders are considered final once payment has been successfully completed.

Customers are responsible for reviewing product details, specifications, and quantities before placing an order.

3. Return Eligibility

Returns are accepted only under the following conditions:

• The product received is damaged during shipping
• The product is significantly different from the description
• The wrong item was sent

To be eligible for a return:

• You must contact us within 3 days after receiving the goods
• The item must be unused and in its original packaging
• Photo or video evidence must be provided

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or private label products
• Products damaged due to misuse
• Orders placed incorrectly by the customer
• Clearance or discounted wholesale items

5. Refund Process

Once your return request is approved:

• We will review the evidence provided.
• If the claim is valid, we will offer one of the following solutions:
  • Replacement product
  • Partial refund
  • Full refund 

6. Return Shipping

If the return is due to our mistake (wrong item or defective product), we will cover the return shipping cost.

If the return is due to customer reasons, the customer is responsible for return shipping fees.

7. Wholesale Order Policy

Because our platform is designed for bulk and wholesale transactions, we encourage customers to:

• Confirm product details before ordering
• Request samples when available
• Contact our support team for product verification

8. Contact Information

If you have questions about refunds or returns, please contact us: