welcome to Zendaosanctum | Free shipping on orders over $69.99 | 30-day money-back guarantee
1. Shipping, tracking and delivery
Got questions about delivery timelines, tracking updates, or international shipping? Start here.
Yes! We ship to over 50 countries (EU, UK, Australia, Japan, etc.). Customs fees (if applicable) are paid by the recipient. Check shipping estimates at checkout.
International orders: 7-20 business days (varies by location). Delays may occur due to customs or carrier issues.
Yes—all items in an order are shipped together. If your order includes pre-order items, it will ship once all items are in stock.
First, check your tracking. If delays persist, email us at support@zendaosanctum.com with your order number and tracking details—we’ll help resolve it.
Use your tracking number (sent via email when your order ships) on our Order Tracking Page or the courier’s website (e.g., DHL, USPS).
Tracking info can take 24-48 hours to sync. If no updates after 3 days, contact us with your order number—we’ll investigate!
Couriers will usually leave a “missed delivery” note. Follow instructions to reschedule delivery or pick up at a local post office.
Wait 24 hours (sometimes scans update early). If still missing, contact the courier and our support team—we’ll assist with claims.
2.Payments, Billing & Fees
Clarify payment methods, pricing changes, or declined transactions here.
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Prices may update due to currency conversion (for international orders), tax adjustments, or added shipping fees. Review your cart carefully before paying.
Sales tax is applied based on your shipping address (if required by local laws). It’s calculated and added at checkout.
Prices are final at checkout. However, if a discount code applies to your order, enter it before payment—we can’t retroactively apply discounts.
Yes—import taxes are set by your country’s customs office. You’re responsible for these fees (we can’t estimate them in advance).
Double-check your payment details (expiration date, CVV, billing address). If issues persist, try a different payment method or contact your bank.
3. Shopping & Discounts
From placing orders to using promo codes, find answers to shopping questions here.
1、Add items to your cart.
2、Go to checkout, enter shipping/payment details.
3、Review and confirm—you’ll receive an order confirmation email.
Enter the code in the “Discount” field at checkout—click “Apply” to see the adjusted total.
Contact us immediately at info@zendaosanctum.com with your order number. Cancellations are only possible if the order hasn’t shipped.
Yes—check your inbox (and spam folder) after placing an order. If not received, contact us to confirm your order was processed.
Check:
Expiration date (codes are time-sensitive).
Minimum order requirements (e.g., “$50+ to apply”).
Correct spelling (codes are case-sensitive).
Yes—within 24 hours of ordering (if not yet shipped). Email info@zendaosanctum.com with your order number and requested changes.
If your order hasn’t shipped, email us with the correct address. If it has shipped, we can’t redirect it—reach out to the courier for help.
4. Products & Care
Learn about customization, repairs, and jewelry care to keep your pieces beautiful.
Select items offer customization—look for “Customizable” labels on product pages. For special requests, email us at info@zendaosanctum.com before ordering.
Silver: Wipe with a tarnish-resistant cloth; avoid chemicals.
Gemstones (e.g., turquoise, opal): Clean with a soft, dry cloth; never submerge in water.
Wood: Keep away from moisture to prevent warping.
Full details: Jewelry Care Guide.
Yes! Contact our support team with a photo of the damaged bracelet—we’ll guide you through repair options (fees may apply).
Use gentle methods:
For metal/jewelry: Mild soap + warm water (avoid harsh scrubbing).
For wood: Dry cloth only.
Never use ultrasonic cleaners or abrasive tools.
5. Returns & Exchanges
Need to return or exchange an item? Review our policy and process here.
1、Contact us within 30 days of delivery to request a return.
2、We’ll email you a return label (if eligible).
3、Ship the item back in original condition/packaging.
4、Once received, we’ll process your refund/exchange.
Email us immediately with:
Order number
Photos of the damage (item + packaging)
Description of the issue
We’ll arrange a free replacement or refund.
Items must be unused, in original condition/packaging, and returned within 30 days. Final sale items (discounts >50%, personalized products) are non-returnable.
Yes—if the product is damaged, defective, or not as described. Contact us within 7 days of delivery with photos and your order number.
This usually happens due to an incorrect address. Contact us with your return tracking number—we’ll reship or process a refund (fees may apply).
Yes—follow our return process for a refund (excluding shipping fees). Contact us to start the return.
6、About Buddha Stones & Spiritual Qs
Explore questions about our spiritual ethos, wholesale, and crystal usage.
There’s no strict rule—choose based on comfort or personal symbolism (e.g., left hand for “receiving” energy, right for “sending”).
Red strings are worn as symbols of protection, luck, or intention in many cultures. Tie it on your wrist and wear it until it falls off naturally—no special rituals required (interpretations vary by personal belief).
Yes! We partner with boutiques, studios, and retailers. Apply via our Wholesale Page for MOQ, discounts, and details.
Absolutely! Mixing styles is encouraged—listen to your intuition about what feels balanced for you.
Still have questions? Our support team is here to help—reach out at info@zendaosanctum.com. We aim to respond within 1-2 business days and ensure your experience is as serene as our jewelry.
Note: For urgent issues, include “URGENT” in your email subject line—we’ll prioritize your request.
