This website is operated by Zendaosanctum (hereinafter referred to as “we”, “us”, or “Zendaosanctum”). By accessing this website, purchasing products, or using any services provided by us, you (hereinafter referred to as “User”) agree to be bound by all the terms and conditions of these Terms of Service (hereinafter referred to as “Terms”), including additional documents such as the Privacy Policy and Return Policy referenced herein and provided via hyperlinks. If you do not agree to any part of these Terms, please immediately cease accessing or using this website and related services.

Part 1 General Terms for Online Store

Age Restriction: You confirm that you have reached the legal age of majority in your country/region, or have obtained consent from a legal guardian and use this website under their guidance. If you are a minor, you must use this service and complete purchases accompanied by a legal guardian.
Obligation of Lawful Use: You shall not use the products on this website (including Buddha statues, religious cultural ornaments, etc.) for illegal, infringing, or unethical purposes, including but not limited to: commercial speculation, fraudulent religious activities, acts that damage religious images, or violations of copyright laws, religious affairs management regulations, or other applicable laws in your jurisdiction.
Prohibition of Destructive Acts: You shall not transmit worms, viruses, malicious codes, or other content that may damage the functionality of this website or the security of User data; nor shall you tamper with website data, bypass payment or order verification processes through technical means.
Right to Terminate Service: If you violate any provision of these Terms, we reserve the right to immediately terminate your access to this website, cancel unshipped orders, and refund the paid amount (excluding liquidated damages) without assuming additional liability for compensation.

第二部分服务范围及使用规则

Service Content: Zendaosanctum provides online sales services for products such as Buddha statues, religious cultural ornaments, and Zen-style home decor, as well as auxiliary services including order inquiry, logistics tracking, and after-sales consultation. Product descriptions, images, specifications, and other information on the website are for reference only. Due to factors such as shooting lighting and differences in handcrafting, there may be slight discrepancies between the physical product and the displayed content. The physical product shall prevail.
Right to Modify Services: We reserve the right to adjust service content at any time, including but not limited to adding/removing products, modifying service processes, and adjusting delivery scopes. Relevant changes will be notified to you via website announcements or order notifications. Your continued use of services after the changes shall be deemed acceptance of the modified service rules.

Part 3 Order and Payment Rules

Conditions for Order Confirmation: After you submit an order, the system will automatically verify inventory, price, and delivery information. We will send you an order confirmation notice via email or SMS within 24 hours. The sending of the notice shall be deemed as the establishment of the order (custom-made Buddha statues require confirmation within 3 business days). If an order cannot be established due to insufficient inventory, incorrect price labeling, invalid delivery information, or other reasons, we will cancel the order and fully refund the paid amount without assuming additional liability for compensation.
Payment Methods and Security: We support payment methods such as credit cards (Visa, MasterCard), PayPal, and Alipay (subject to display on the order page). During the payment process, you must ensure that your account information is true and valid. If the system fails to update the order status in real time after successful payment, do not make repeated payments. You may contact customer service (info@zendaosanctum.com) for verification, and we will assist in resolving the issue within 1 business day.
Right to Restrict Orders: We reserve the right to limit the purchase quantity per user/account (e.g., a maximum of 5 units of the same product) or reject bulk orders suspected to be placed by distributors or resellers (based on our reasonable judgment) based on factors such as product inventory and regional policies. If you have objections to order restrictions, you may provide relevant supporting documents to communicate with customer service.

Part 4 Product Delivery and Inspection

Delivery Scope and Timeliness:

国际订单：支持DHL或FedEx配送，覆盖全球45+个国家/地区。配送时间为10-30个工作日。运费和进口关税需由您承担（下单时可查看预估税费）。如因清关导致配送延误，我们将提供清关协助，但不承担延误赔偿责任。

Obligation of Inspection: You or the designated recipient shall be responsible for inspecting the order. Upon receipt of the goods, you must check the quantity, appearance, and packaging integrity of the products on the spot:

If you find issues such as damaged, incomplete, or mismatched products, you must immediately take photos of the products and packaging (including the logistics waybill) and contact customer service to apply for after-sales service within 24 hours.
未到场检验或未在规定时限内反馈的，视为产品验收合格，后续外观损坏相关的售后服务申请将不再受理。

第 5 部分退货和退款政策

Return Without Reason: We accept returns without reason within 30 days of receipt (excluding custom-made Buddha statues, personalized engraved products, and used/damaged products), subject to the following conditions:

The product is unopened, unused, and the packaging and accessories (such as certificates, dust bags) are intact.
Round-trip shipping fees shall be borne by you. If the product is damaged due to improper packaging during return, we reserve the right to refuse a refund or require you to bear repair costs.

Return for Quality Issues: If the product has quality issues such as cracks, discoloration, or structural defects (non-human damage), you may apply for after-sales service within 15 days of receipt and provide photos/videos of the defective product as evidence. After our confirmation:

You may choose a full refund (Shipping fee not included), free replacement, or repair.
The repair period for products requiring repair (such as handcrafted Buddha statue restoration) is 7-15 business days. We will notify you and arrange for return shipment after the repair is completed.

Statement on Special Products: Buddha statues are religious and cultural products. Return applications due to differences in personal religious beliefs or subjective aesthetic changes must ensure that the product has no signs of use and does not affect secondary sales; otherwise, we reserve the right to refuse the application.

Part 6 Intellectual Property and User Content

Ownership of Intellectual Property: All content on this website (including product images, text descriptions, logos, design elements, etc.) is the intellectual property of Zendaosanctum. Without written permission, you shall not reproduce, reprint, distribute, or use the content for commercial purposes; otherwise, we will pursue legal liability.
User Comments and Feedback: If you submit product comments, usage feedback, or creative suggestions (collectively referred to as “User Content”) on the website, you shall be deemed to authorize us to use such content free of charge and on a non-exclusive basis, including but not limited to editing, displaying, and distributing. We shall not be obligated to keep the content confidential. You must ensure that User Content does not infringe the intellectual property rights, privacy rights, or other legal rights of third parties, and does not contain defamatory, obscene, or illegal content; otherwise, you shall bear full responsibility for any consequences arising therefrom.

Part 7 Privacy Protection

Personal information you submit during the use of services (such as name, delivery address, payment information, contact details, etc.) will be processed in accordance with the Zendaosanctum Privacy Policy. We will not disclose your personal information to third parties without authorization, unless required by law or with your explicit consent. Please carefully read the Privacy Policy to understand the specific rules for information collection, use, and protection.

Part 8 Disclaimer and Limitation of Liability

Disclaimer for Information Accuracy: Product information (such as prices, specifications, inventory) on the website may contain errors due to system delays, human operation mistakes, or other reasons. We will make every effort to correct such errors in a timely manner, but shall not be liable for the absolute accuracy or completeness of the information. We shall not be liable for losses incurred by you due to placing orders based on incorrect information.
Disclaimer for Force Majeure: In the event of service interruption, order delays, or failure to fulfill obligations due to force majeure factors such as natural disasters (earthquakes, typhoons), policy adjustments (customs control, logistics suspension), or public health emergencies, we will notify you within 3 business days after the occurrence of force majeure and assist in taking remedial measures (such as refunds, delayed shipment), but shall not bear liability for breach of contract.
Limitation of Liability: To the extent permitted by law, Zendaosanctum and its directors, employees, and partners shall not be liable for any indirect, incidental, or punitive damages (such as loss of profits, data loss) arising from your use of services, even if we have been informed of the possibility of such damages.

Part 9 Indemnification and Dispute Resolution

User’s Indemnification Obligation: If you violate these Terms, infringe the rights of third parties, or use services illegally, resulting in Zendaosanctum facing claims, lawsuits, or administrative penalties, you shall compensate us for all losses incurred (including but not limited to attorney fees, litigation costs, fines).
Dispute Resolution Method: In the event of a dispute between you and us regarding these Terms or services, the parties shall first attempt to resolve the dispute through communication with customer service. If the dispute cannot be resolved through negotiation, either party may initiate legal proceedings in the people’s court with jurisdiction over the location of Zendaosanctum (e.g., Pudong New Area, Shanghai, China).
Governing Law: These Terms shall be governed by the laws of the People’s Republic of China (excluding conflict of laws rules). If you are an international user, you must also comply with the relevant laws of your country/region. In the event of disputes arising from differences in applicable laws, the laws of China shall prevail.

Part 10 Miscellaneous Terms

Severability: If any provision of these Terms is deemed invalid or unenforceable, it shall not affect the validity of the other provisions, which shall remain binding on both parties.
Entire Agreement: These Terms, together with the relevant Privacy Policy and Return Policy, constitute the entire agreement between you and Zendaosanctum, replacing any prior oral or written agreements between the parties (including but not limited to any previous versions of these Terms). In case of a conflict between these Terms and the additional policies, the additional policies shall prevail.
Right to Update Terms: We reserve the right to update these Terms at any time. The updated Terms will be posted on the homepage of the website and shall take effect 7 days after posting. It is your responsibility to review the changes regularly. Your continued use of services after the update shall be deemed acceptance of the modified Terms.